iCRM
Your Gateway
between
Microsoft CRM
and
MFG/PRO
MFG/PRO®
to Microsoft CRM with
SABR Pty Ltd is proud to distribute ISS Group's iCRM product range in the Asia Pacific region. iCRM enables MFG/PRO users to obtain the benefits of Microsoft's CRM Solution. iCRM is modular and can offer varying levels of functionality depending on your requirements. Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows. Examine the following demonstrations of the Microsoft CRM Solution: The MFG/PRO to MS CRM Data Bridge helps organizations reduce data errors, save time from duplicate data entry, and keep sales teams and service department current with information. The Data Bridge is a bi-directional integration tool that synchronizes data between the accounts, inventory items, and transactional data such as orders, quotes, and invoices between the systems. Utilizing Microsoft's .NET architecture along with ISS Group's existing MFG/PRO API Sets, data integration is provided through Web Services and XML Integration. If a CRM solution is too hard to learn, your sales and service forces simply will not use it. In fact, in a recent study by AMR Research (CRM: Pain or Profit?), 47 percent of surveyed companies reported serious challenges with end-user adoption, often putting deployment in jeopardy.
Microsoft CRM provides your employees with an intuitive interface tightly integrated with applications they probably already know. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts. Microsoft CRM works seamlessly with Outlook, a user can quickly take a received e-mail from a prospect, promote the e-mail to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect. All without ever leaving the Outlook interface. And once a representative associates an Outlook contact with an account, a 360-degree view of that customer becomes available. Any future interaction-whether it be an e-mail, fax, appointment, or other activity-is automatically added to the history. Microsoft CRM works with the latest Microsoft operating systems and servers, including Microsoft Windows® Small Business Server 2003 Premium Edition. It also operates seamlessly with familiar applications like Microsoft Excel and Microsoft Word, so your sales and service forces can get the most out of their customer interactions without having to spend time learning new applications. With more than 100 standard reports available to examine sales, service, and administrative processes, organizations can make informed business decisions as a direct result of their Microsoft CRM investment.
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