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Loftware
Support
SABR is proud to be Loftware's Master
Distributor in the Asia Pacific region. We offer support for those
customers who have purchased Loftware either directly from ourselves
or through one of our authorised resellers. If you purchased direct
from Loftware then click
here
for Loftware Technical Support .
An annual Support Contract keeps you current and
provides protection against costly downtime. If you need information
on how to purchase or renew a support contract then click
here to send an email regarding this (please provide your Loftware
serial number and version information).
Often, taking a couple minutes to review the
knowledgebase and/or user guides gives you quick results. Please take
the following steps to resolve your problem.
-
Knowledgebase
Have you searched for a Knowledgebase Article related to your
problem on our web site? Hundreds of frequently asked questions and
typical problems are documented in the Loftware Knowledgebase in
easy to read articles. Click
here to access the Loftware Knowledgebase. If you suspect that your problem is hardware
related, try to determine if it is a problem with your PC, Network,
or printer and contact the appropriate company.
- User's Guides
Have you tried tried to troubleshoot the problem by using one of the
Loftware Online User's Guides?
Quick Start Guide (help on installing Loftware and creating your first labels)
LLM User's Guide (help with the design tool)
LPS User's Guide (help with the print server)
-
e-mail our support service
(you will need to be on a support contract)
When contacting support you need to provide the following
information to allow us to diagnose your problems.
1. The serial number of the product
(found in help/about on the design32).
2. The version number of the product
(found in help/about on the design32)
3. The operating system of the PC/Server running the product
(found in help/about windows explorer)
4. NT Event Log
(if appropriate for your issue)
5. loftware.log
(from the system32 directory)
6. llmwdn32.ini
(found in the winnt directory)
7. The printr32.ini
(found in the loftware labelling directory)
8. llmwbp32.ini
(found in the winnt directory)
9. llmthred.ini
(found in the winnt directory)
10. llmwclnt.ini
(found in the winnt directory)
(not always there, depends on setup)
11. A screen shot of the houskeeping tab
(called from the LPS configuration manager)
12. If you are having issues with a particular label, then a copy of
that particular label design ( <label name>.lwl )
Please also provide a description in your e-mail of
the actual problem you are encountering, also the person within your
organisation to contact regarding this and their telephone details.
Once we have this information we can work with you to resolve your
issues.
Click
here to open an e-mail to support then attach the additional
files as required.
Thank you for being a valued Loftware Customer.
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Sales Information
sales@sabr.com.au |
